A Guide to Cleaning for Airbnb and Rental Owners: Scheduling and Communication Tips

As an Airbnb or rental property owner, keeping your space spotless is key to earning five-star reviews and maintaining a steady stream of guests. Partnering with a cleaning service can make this process seamless, but it requires communication and planning to manage schedules and unexpected challenges. Here’s how to optimize your cleaning process and protect your property:

1. Find your favorite communication method

To stay on top of your cleaning schedule, our clients typically share their schedule in one of the following ways.

• Biweekly Scheduling Emails: Use regular emails to confirm upcoming cleanings and make adjustments if needed.

• Shared Calendar or Spreadsheet: Create a shared Google Calendar or sheet for real-time updates on bookings and cleaning schedules.

• Client Portals: Many professional cleaning services, like Mountain Custom Clean, offer client hubs for easy booking and communication.

Clear and consistent communication with your cleaning team minimizes the risk of missed cleanings or scheduling conflicts.

2. Prepare for Exceptional Messes

Even with strict house rules, some guests may leave your property in disarray. Situations involving bodily fluids, pet damage, or extreme clutter require immediate action. To handle these challenges effectively:

• Charge a Security Deposit: A refundable deposit can cover the cost of extra cleaning or damages caused by guests.

• Install Cameras in Common Areas: Security cameras outside entryways can deter destructive behavior and document any rule-breaking. Be sure to comply with local privacy laws and inform guests of camera placements.

• Partner with a Flexible Cleaning Service: Choose a cleaning company experienced in handling exceptional messes. Services like Mountain Custom Clean have protocols for extraordinary damage and will communicate charges based on the severity of the situation.

3. Work with Professionals Who Understand Your Needs

Airbnb cleans require more than a standard approach. Experienced cleaning teams know to restock essentials like toiletries, check for maintenance issues, and report damage. A professional service will:

• Turn Over Units Quickly: Timely cleanings ensure your next guest can check in without delays.

• Offer Documentation: Photos and reports of damages can be submitted to platforms like Airbnb to support claims.

• Provide Customizable Services: Cleaning companies offering tailored solutions can adjust their services based on your property’s unique needs.

4. Safeguard Your Property with Proactive Policies

Protect your rental by setting clear expectations with your guests and standard maintenance:

• Include house rules in your listing, such as no smoking or pets, and communicate these rules before check-in (these can be enforced with financial penalties).

• On top of turnover cleans, a periodic deep clean is highly recommended.

• Address minor issues promptly to prevent them from becoming costly repairs.

By maintaining open communication and hiring a cleaning service that specializes in rental properties, you can ensure your space remains guest-ready and well-maintained. For reliable, customizable Airbnb cleaning solutions, Mountain Custom Clean is here to help!